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Troubleshooting Tips and Questions:
Only enrolled University of Memphis students and currently employed faculty and staff members will have off-campus access library resources.The message “File missing: docs/logup.htm” indicates that a user is not currently enrolled in any U of M courses. If you receive this message, the best options are to: 1) access e-resources from one of the library's guest computers; 2) request a sponsored account from campus department 3) enroll in hours to regain access.
If their UofM password was recently changed it may take some time for the new password to work. Try the old one.
WHAT is the problem?
Try using a different browser. Clearing the browser cache or using incognito/private modes may also help. Make sure that cookies are enabled and that pop-ups are not blocked.
If it is database related see if it applies to all content/services in database or limited content.
If it is EZProxy related, try removing the EZProxy prefix from the URL and test it.
WHERE is your location and where are you trying to go?
Are working at home or a different institutional environment? Check to see if a firewall is blocking the EZProxy. If you can connect to Virtual Private Network (VPN), try using proxy-free URLS via VPN. To connect to VPN, you must first have the VPN client installed on your computer. For more instructions, visit the solutions page via the umtech site.