Most library resources require off-campus users to log in with their University of Memphis credentials (UUID and password) to gain full access. There are several ways to do this:
When you see the box pictured below, provide your University User ID and Password. If you are a TN eCampus (formerly RODP) student user, enter your TN eCampus username and password.
Disclaimer: Due to licensing agreements, off-campus access to library resources is restricted to current University of Memphis students, faculty and staff. Current eCampus students taking classes taught by University of Memphis faculty will have access to some library resources.
Access to a small number of resources requires a different username and password, separate from your UofM login. For a list of library database passwords, visit the password wiki page.
Try these steps if you are experiencing issues. Many of these will apply both on and off campus.
Common solutions to access issues include:
If you encounter an EZproxy error message, please fill out an Access Problem Report Form to alert the Libraries of the issue and describe the specific message you received (e.g., EZproxy Error: resource not configured for remote access). Our librarians will investigate and follow up with you if requested.
Sometimes, EZproxy errors can be resolved by removing the proxy prefix (https://ezproxy.memphis.edu:3443/login?url=) from the URL you are trying to access. For example, if you see that the URL in your browser reads https://ezproxy.memphis.edu:3443/login?url=https://www.jstor.org/, you can change the URL to just https://www.jstor.org/ to try and resolve the error. Note that if you are off campus, however, this may prevent you from logging in to access resources that are restricted to UofM users.
This message indicates that a user is not currently enrolled in any UofM courses. If you receive this message, the best options are to: 1) access e-resources from one of the library's guest computers; 2) request a sponsored account from a campus department; or 3) enroll in hours to regain access.
If you are working in a different institutional environment, such as another university or corporation with its own IT infrastructure, sometimes that institution's IT settings (e.g., firewalls) can interfere with UofM's access pathways. Try connecting to the UofM Virtual Private Network (VPN) to avoid this. Some institutions may not allow the use of outside VPNs, however, so you may need to wait to access a resource until you are no longer using a device or connection associated with that institution.
Please fill out an Access Problem Report Form if you experience issues accessing library databases or other electronic content. Our librarians will investigate and follow up with you if requested.
If you would like to contact a librarian directly, visit our Ask A Librarian page for chat help (available during select hours) and other options.
If you've forgotten your password or are having problems logging in, please contact umTech. You can also visit the iAM page to learn your UUID or reset your password.