Keeping track of how the library is used is important. We keep track of directional, non-reference, and reference questions asked using the "Lambuth Help Desk Analytics" page. Reference questions are those that require you to look something up or the patron to look something up with your guidance. Directional and non-reference questions do not require research. We record questions asked in-person, over the phone, and through email.
ALL questions asked of assistants should be recorded including directional as well as reference questions.
View the slides in the tutorial below to learn how to record questions.