Mendeley is a free web and desktop based citation manager. Premium paid accounts are available that offer additional storage space, but most users' needs are met via the free application. The free version allows for 2GB of online storage for PDFs and document attachments. Mendeley has a YouTube Channel that offers tutorials to shorten the learning curve.
Available for: Windows, Mac, Linux, web
Cost: Free with 2GB of online storage
Browsers: Mendeley works well with the latest versions of the most common browsers: Chrome, Firefox, Safari, and Edge.
Mendeley is a good option for users who primarily use desktop and laptop computers. PC users will encounter less issues with Mendeley, but Mac users can be well served too. Unfortunately for Mac users, the latest operating systems (Catalina and Big Sur) are not supported. While it is said that Mendeley "might" work well on these systems, there is no support of fixes for issues encountered. There are also apps for Apple and Android devices.
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You can create a free account to get started with Mendeley and then download the desktop app. There are also help guides via the Mendeley site that offer support with various aspects of the application. Additionally, there is an FAQ section and a user forum on the Mendeley site.
This tutorial provides a good overview on getting started with Mendeley. It begins with installation of the desktop application and how to install the Mendeley MS Word plugin, and it moves onto discussing using the application to build references.