Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health
information and services needed to make appropriate health decisions.
Healthy People, 2010
Consumer health information is tailored and directed at general audiences and consumers, rather than at individual patients. Consumer health information (CHI) refers to information that is important to those who consult it without mediation (or interpretation) by health professionals (or librarians). This information is found in print and digital formats, and is available where other general information is found such as via the Internet and at local public libraries.